FAQs

Frequently Asked Question

How can you help?

Bikeomatic helps customers buy 100% genuine bicycles, spare parts, and accessories, and also provides professional bicycle repair and servicing.
We support customers with product guidance, order tracking, returns, refunds, and service-related queries — online and offline.

What is a return policy?

Products can be returned after delivery if they are unused, in original condition, and approved after inspection.
Returns are not accepted for used, damaged, or improperly handled items.
For full details, please refer to our Returns Policy page.

What payment methods do you accept?

We accept:

  • Online payments via Razorpay (UPI, cards, net banking, wallets)

  • Cash on Delivery (COD) on eligible products

All online payments are securely processed. We do not store your payment details.

Do you deliver across India?

Yes. Bikeomatic delivers all over India, subject to courier service availability in your location.
Delivery timelines vary depending on region and logistics partner.

Frequently Asked Questions (FAQs)

  • Metro & major cities: 3–7 business days

  • Other locations: 5–10 business days

Delays caused by courier partners, weather, or regional restrictions are beyond our control.

  • Before dispatch: Yes, you can cancel for a full refund

  • After dispatch: No direct cancellation. You must receive the product and then request a return

  • Prepaid orders: Refunded within 7 working days to the original payment method

  • COD orders: Refunded via UPI or bank transfer after product pickup and inspection

Refunds are processed only after return approval.

You must inform us within 24 hours of delivery with clear images or video proof.
Late claims may be rejected.

Yes. Bikeomatic sells and uses only genuine and original bicycle parts.
We do not deal in counterfeit or refurbished parts.

📞 Phone / WhatsApp: +91 8100198214
📧 Email: support@bikeomatic.co.in

Support is handled by real people — not bots.

📍 Laskarpur Purba Para,
South 24 Parganas, Kolkata – 700153
Near Sunny Dale Apartment